Job: Software Support Analyst

Title Software Support Analyst
Job Information

POSITION:  Software Support Analyst

 The New York Prosecutors Training Institute ( seeks an independent, creative individual to join our staff in Albany, NY as a Software Support Analyst.  If you enjoy helping people with computer issues, and can explain technical details simply, we’d like to meet you.

NYPTI is an Albany-based non-profit that provides continuing legal education and assistance to New York District Attorneys and their staffs.  Employees enjoy comprehensive benefits, including health insurance, pension plan, and parking.


Primary Responsibilities Include:

  • General support for all NYPTI software applications. This includes Tier 1-3 support for remote users.
  • Offering trainings on NYPTI applications (e.g. webinars, online videos, documentation)
  • Documenting and testing of new applications/features.
  • Conducting requirements analysis for new applications/features.
  • Recording/editing videos of continuing legal education conferences.



  • Bachelor’s degree in Computer Science or related field
  • Software application development, testing and support
  • Strong knowledge of Microsoft SQL
  • Excellent verbal & written communications skills
  • General understanding of multimedia recording and editing including graphic design
  • Self-motivated, independent, and quick learner with strong interest in new technologies
  • Must have a valid driver’s license with clean record. Some travel within NY is required (15%).


Additional Experience (preferred):

  • Knowledge of the criminal justice system
  • Experience with software development life cycle
  • Agile project management experience
  • Knowledge of Adobe Premier


Salary commensurate with experience.

Interested candidates should send cover letter along with resume to:

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